SHIPPING & RETURNS POLICY
Shipping Information
How Quickly is My Order Processed and Shipped?
Please note, due to high production demands, our current lead times are approximately 4-8 weeks. Thank you for your patience and your business.
How long will my order take to reach me?
UPS Delivery Disclaimer
International Orders
How are shipping fees determined?
Return Policy
How Do I Arrange To Return An Item?
Restocking Fees Notice
Orders over 25 aprons or 6 or more coats/vests/jackets are charged a 20% restocking fees if returned within 2 weeks of receipt. No returns or exchanges are accepted after 2 weeks of receipt, so please be sure to check orders upon arrival.
Where to Send Returns
Please send returns to:
Cayson Designs: Online Returns
10312 NW 55th Street Sunrise FL 33351
Large Order Notice
To ensure your satisfaction and make sure you get exactly what you need, we have a special policy for large quantity orders totaling $800 or more:
Personalized Consultation: Before processing any online order over $800, our team will personally reach out to you. This allows us to confirm that the items you've selected meet your expectations and are the perfect fit for your needs.
We strongly suggest you purchase samples of the items of interest before you commit to a full production order.
Processing Returns: Should you need to return your order for any reason, please note that a 20% restocking fee will apply to cover the costs associated with restocking and processing the return. The same return policy applies to all returns. Returns of unworn and unsoiled goods must be returned within 2 weeks of receipt.
We want to make sure that your experience with us is nothing short of exceptional. If you have any questions or need personal assistance with your selections, please feel free to reach out to our team.